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E-BUSINESS DEVELOPMENT The Back Office The Web Store Back Office provides you with a complete set of business management tools that lets you concentrate on profits instead of technology. Through the simplicity of a web browser, you can perform a wide array of business administration functions. Eight preconfigured back office managers help you manage inventory, process transactions, generate reports, track orders, record customer data, set up system preferences, and more. These eight managers form a virtual staff that helps you operate and manage your Web Store.

1. Store Manager

The Store Manager is the heart of your back office, working closely with the Customer and Product Managers to ensure accurate and timely transactions. Orders proceed through the Store Manager in stages, beginning when a customer places an order and ending when the shipment leaves the warehouse. This is where you process orders, generate invoices and packing slips, and record payments. You can also track debits and credits, when purchases are made, if invoices are fully or partially processed, and when orders are cancelled.

 

2. Customer Manager

The Customer Manager is a repository of contact information for customers and suppliers. It records visits, purchases, class of business, and one-to-one customer attributes.

 

3. Inventory Manager

Whenever there is an addition or deletion in stock, the Inventory Manager records it and assigns a transaction number to track the adjustment.

 

4. Purchasing Manager

The Purchasing Manager lets you know when quantities of particular items have reached minimum levels - which you describe with the Product Manager - and alerts you to generate purchase orders. The purchase orders are then entered into the Inventory Manager and can even be forwarded to vendors.

 

5. Product Manager

Here is where you enter products into the catalog, assign each item an unlimited number of product attributes (i.e. Style, Size, Scent), assign products to a specific category, and set minimum inventory amounts for each product. You’re also able to adjust prices, discounts, and inventory for each product variation.

 

6. Catalog Manager

The Catalog Manager works together with the Product Manager to build your stores’ catalog structure. You can create categories and sub-categories of products, build any number of catalogs of any size, re-arrange categories, delete categories, and display products in any order. Normally, Arriviste would preconfigure your Web Store to your requirements in these areas, but as the store owner you have access to these functions as well if you would prefer to perform these tasks yourself.

 

7. Statistics & Preferences Manager

As the brain of the back office, the Statistics & Preferences Manager lets you perform a variety of tasks, such as creating customer categories. You may classify customers into specific categories such as “all retailers” or “Government purchasers” and link them to discounts and special sales. Customers who receive discounts will see the normal price, discount percentage, and discount price listed on their invoice.

You may also list the shipping methods and costs. Here you list the shipping methods you wish to offer. At the shopping basket page, customers select a method and the corresponding cost automatically appears on an itemized order total.

The Statistics & Preferences Manager also lets you define taxes. The Web Store creates a tax matrix based upon the tax jurisdiction and tax classes that you enter into drop-down menus. You (or Arriviste) enter the appropriate tax rates and the Web Store then automatically calculates the applicable tax for each sale and applies it to a customer’s order.

You will also use the Statistics & Preferences Manager to generate reports. You can collect data about storefront activity, including how many times your store has been visited; the number of unconfirmed orders without an invoice or packing slip; and the number of orders placed since your last login. You can also generate an analysis of traffic and orders, such as the average order total, the number of visits to the storefront, the number of new (registered) customers, and total profit. You can also find out which products your customers like the best by reviewing how many times a particular item was placed in a shopping basket, and how many times it was ordered. You can also rank your products’ popularity according to how many times they were accessed.

 

8. System Administration Manager

The System Administration Manager gives you a place to set up system wide preferences, such as email notification addresses, regional preferences, search engine preferences, order preferences, etc. You’ll also work within the System Administration Manager to upload data from offline product databases, or connect those databases directly to the Web Store. As your partner in your eBusiness site, Arriviste will be there to assist you in any way.

 

Together, these managers provide an efficient, integrated, and effective way to manage your eBusiness.